Alexandra Sowden (ACN 678 857 451) (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.alexandrasowden.com and use our services.
By using our website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use our website or services.
1. Information We Collect
We may collect and process the following types of personal information:
Information You Provide Directly
- Contact information: Name, email address, phone number
- Birth details: Date of birth, time of birth, place of birth (required for chart calculations)
- Payment information: Billing details processed securely through Stripe (we do not store card numbers)
- Communication data: Messages sent via our contact form or email
- Account information: Username and password if you create an account
- Survey responses: Any information provided through pre-session or feedback forms
Information Collected Automatically
- Usage data: Pages visited, time spent on pages, links clicked
- Device information: Browser type, operating system, screen resolution
- Location data: General geographic location based on IP address
- Cookies: Small data files stored on your device (see Cookie section below)
2. How We Use Your Information
We use the information we collect for the following purposes:
- To create and deliver personalised chart reports (Human Design, Astrology, Numerology)
- To schedule and conduct insight sessions
- To process payments and send order confirmations
- To respond to your enquiries and provide customer support
- To send you newsletters and marketing communications (with your consent)
- To improve our website, products, and services
- To comply with legal obligations
3. Legal Basis for Processing (Australian Privacy Act)
We collect and process your personal information in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We only collect personal information that is reasonably necessary for our functions and activities, and we do so by fair and lawful means.
4. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Payment processors: Stripe processes payments on our behalf. Their privacy policy governs their use of your data.
- Email service providers: We use third-party services to send transactional and marketing emails.
- Booking platforms: Cal.com may process scheduling information for insight sessions.
- Legal requirements: We may disclose information if required by law or to protect our rights.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include:
- SSL/TLS encryption on all pages
- Secure payment processing through Stripe (PCI DSS compliant)
- Limited access to personal information on a need-to-know basis
- Regular review of our data collection, storage, and processing practices
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files placed on your device. You can control cookie settings through your browser preferences. Essential cookies are necessary for the website to function and cannot be disabled without affecting site functionality.
7. Your Rights
Under the Australian Privacy Act, you have the right to:
- Access the personal information we hold about you
- Correct any inaccurate or out-of-date information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, please contact us at hello@alexandrasowden.com.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Chart reports and associated birth data are retained to allow continued access through your account. You may request deletion of your data at any time.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: hello@alexandrasowden.com
- Business: Alexandra Sowden
- ACN: 678 857 451
- Location: Brisbane, Queensland, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.